FAQ | Happeace Bowl

What is the package price and delivery policy?

FREE Delivery is provided within the specified delivery areas. Additional charges may apply for locations outside these areas.

How can I cancel or change my address for an order?

Changes or cancellations must be made before 5:00 PM on the day prior via the website.

What is the meal plan expiry policy?

5-day package: Valid for 14 days 10-day package: Valid for 21 days 20-day package: Valid for 35 days ⚠️ Notice: It is encouraged to follow the meal plan. Any skipped meal on a particular day will be replaced on the same day in the following week.

What is the order cut-off time?

All orders must be placed by 5:00 PM to receive your food on the next scheduled weekday; otherwise, delivery will be delayed by an additional day.

What is the delivery schedule?

Deliveries are made Monday to Friday only. No deliveries on public holidays.

How should I store and consume the food?

To maintain freshness, store meals in the refrigerator or a cool place. When ready to eat, microwave for 30 to 40 seconds.

Can I specify food preferences?

You may list any food restrictions in the remarks section. ⚠ Note: While we strive to accommodate preferences, we do not offer full customization. In case of any unintentional oversight, we apologize for any inconvenience but do not provide compensation. Your understanding is appreciated.

What is the order policy?

Once an order is placed, cancellations and refunds are not allowed.

What happens in case of weather delays?

On rainy days 🌧️, deliveries may be delayed by 30-60 minutes. Late arrivals are not eligible for compensation.